CrowdStrike Support
HELP IS ALWAYS AT HAND
Protecting your endpoints and your environment from sophisticated cyberattacks is no easy business. CrowdStrike Support is there for you – a skilled team of security professionals with unrivaled experience and expertise. From assisting with technical issues to providing advice on deployment, installation or configuration, the team is always available at a moment’s notice to ensure your success in stopping breaches.
OVERVIEW OF CROWDSTRIKE SUPPORT OFFERINGS
CrowdStrike provides multiple levels of support so customers can choose the option that best fits their business requirements. This ensures that you receive the greatest possible value from your CrowdStrike investment.
STANDARD
Bundled free with CrowdStrike Falcon, Standard Support includes email communications, access to the support portal and standard troubleshooting and technical assistance.
Express/Essential*
Essential Support provides enhanced capabilities to ensure that deployment, operational and management issues are resolved as quickly as possible. It includes extended coverage hours and direct engagement with technical account managers.
ELITE
Our highest level of support, customers are assigned a dedicated technical account manager to work closely with you as your trusted advisor, proactively providing best practices guidance to ensure effective implementation, operation and management of the Falcon platform.
CHOOSE THE LEVEL THAT BEST FITS YOUR NEEDS AND BUSINESS REQUIREMENTS
| Email support with standard response and coverage time |
Phone support for critical support incidents |
Prioritized case handling |
Enhanced support portal |
Access to technical account manager |
Proactive quarterly check-in calls |
Dedicated technical account manager |
Onsite visits |
|
|---|---|---|---|---|---|---|---|---|
| Standard | ||||||||
| Express/Essential* | ||||||||
| Elite |
* Essential is designed for customers with greater than 2,500 endpoints.
FOR MORE INFORMATION ON THE CROWDSTRIKE FALCON PLATFORM